About

Vna Market

FAQ

  • Where is the store based?

    Shanghai, China

  • How long will it take to receive my order?

    Normal Season:
    We will ship out your order in 1 to 7 working days.
    it takes around 7 to 14 days for international delivery.
    Once item shipped we'll provide you a TRACKING NUMBER for your reference.
    You can track it via 17track.net

    Remarks:
    We aim to meet these delivery times however orders stuck in customs is out of our control. Please note that processing or delivery time may takes 10-20 days longer during busy seasons and holidays. Sorry for the inconvenient caused.

  • Do you accept orders placed outside of the US?

    We sure do! We are located in Shanghai, China ( NO EXTRA TAXES )

    and we do FREE SHIPPING WORLDWIDE.

  • Will this item get to me before_____?

    If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

  • Can i cancel my order?

    Sorry , we do not accept order cancel after we've received your order.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.